Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at thezenlounge.fl@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at thezenlounge.fl@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at thezenlounge.fl@gmail.com.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at thezenlounge.fl@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at thezenlounge.fl@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at thezenlounge.fl@gmail.com.
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days minus the 10% restocking fee.
Late or missing refunds
Contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at cherylmiller1649@gmail.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at cherylmiller1649@gmail.com
Shipping
Cheryl Miller:
1206 Nunnally Ave NW Orting Washington US 98360
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Tuition Refund Policy for Live and Online classes:
**Due to the intellectual property nature of this technique
developed by Cheryl L. Miller, Owner The Zen Lounge, The Zen Institute, Developer YoMa Massage, The Award Winning Zen Facelift Facial, and Zen Butter.
All Tuition is NON-REFUNDABLE after attending a class/Retreat/Workshop.
LATE/MISSED/SICK Policy:
No Refunds
You may:
1. Attend class at any other location.
2. Opt to earn continuing education hours/credits via online training videos.
*Each technique requires a 2 minute video to demonstrate thorough comprehension and understanding of contraindications before awarded certificate.
*LATE ARRIVAL: if you arrive move than 2 hours late you not receive Certificate of Training or 8 CE's
CANCELLATION POLICY
All cancellations must be received (not post dated) in writing via mail or fax transmission. Cancellation Policy must be strictly enforced since workshops require a great deal of planning and preparation.
A refund will be given, less a $79.00 processing fee if canceled 14+ days prior to the start of the workshop/class/retreat.
Any cancellations -14 days will not qualify for a refund but may be used toward a future workshop with the approval of the administrative department of TZI or be redeemed in online classes for credit @ Salon-gurus.com
Unit Values -
1 CE Technique unit - $50 (max 8)
Seated Yoga for Estheticians (30min + video) - $40
Catered Lunch - $25
Refunds will be less transaction Bank fees.
Unit values
1 CE unit - $50.00 (max 8)
Seated Yoga -(30 minutes) - $30.00
Catered Lunch - $25
Since a minimum number of registrants are necessary for each course and we do not meet this minimum, or for any other reason beyond our control the course is canceled or postponed, the registration fee will be refunded in full.
TZI is not responsible for deposits to hotels, non-refundable airline tickets or fees associated with necessary airline changes.
It is the responsibility of every licensed medical professional to know and follow their own State guidelines and regulations relating to their area of practice, prepare for and arrive to class on time, sign liability waiver and follow all class guidelines and rules.